The operating entity of the Philips Heat Pump Service Platform is [Shanghai Water Shield Health Technology Co., Ltd.] (hereinafter referred to as "Water Shield" or "we"). The "Philips Heat Pump Service Privacy Policy" (hereinafter referred to as "this policy") is intended to explain How we will collect, use, store, disclose, transfer your personal information and what rights you have. This policy describes how we process personal data and protect information privacy when you use the services, products and related mobile applications listed below (collectively, the "Products").
· Philips Heat Pump Service mobile app
In this policy, "personal data" refers to information that can identify an individual when used alone or in combination with other information. "Smart device" refers to a non-standard computing device produced or manufactured by a hardware manufacturer that has a human-machine interface and can transmit data over a wireless network. "App" means a mobile application developed by Philips Heat Pump Service that helps end users remotely control smart devices and connect to the Philips Heat Pump Service Internet of Things (IoT) platform.
How we collect and use your personal information
1. What personal information do we collect about you?
· The business functions we provide rely on some information to function. If you choose to use this business function, the necessary information you need to provide us or allow us to collect includes: precise positioning information and network logs.
· You can choose to provide us or allow us to collect the following information: WiFi network information, location information, login account information, mobile phone device related information, smart device related information, a total of 5 types of personal information. This information will be used to provide you with smart Device connection and device management features. This information is not necessary for the operation of this business function, but it is of great significance for improving service quality, developing new products or services, etc. We will not force you to provide this information, and your refusal will not have an adverse impact on your use of this business function. The above information is detailed as follows:
(1) Login account information—Philips Heat Pump Service account (the account is the mobile phone number registered through the verification code), nickname, and avatar information.
(2) Mobile phone related information - device identification (IMEI/OAID, Mac address, Android ID), mobile phone model, system version information, system language, country or region where the mobile phone is set; when you use our application, System and exception logs may be uploaded.
(3) Smart device related information - the type of smart device you need to link, we may collect the following information: Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Mac address, device ID.
(4) Location information (only for certain services/features): - When you enable the location feature on your mobile device through system authorization, we collect and use your location information when the Eco-Home app is in the background or always in use, to search for and add nearby WIFI devices so that you can use the Eco-Home app to network with your smart device. You can stop our collection of your location information by turning off location services in your mobile device's system. The add device feature requires location permission (Android only), access to add device, based on the function of searching for nearby devices requires Bluetooth scanning, Bluetooth needs to apply for location, otherwise it will affect the user's device addition.
· When you use this business function, our App will apply to you for the following system permissions related to personal information: location positioning, obtaining mobile phone information, reading application list, clipboard, camera, system settings, WiFi settings, total 7 system permissions. If you do not authorize it, we will be unable to provide this business function. In addition to the above permissions, you can choose whether to grant other system permissions to the App.
2. How we use your personal information
We will use the collected personal information to provide this business function, including account registration and login, smart device connection, device sharing, device smart hardware upgrades, content support (use of help copywriting), etc.
We will also use the above information to maintain and improve this business function, develop new business functions, etc.
3. How we entrust you to process, share, transfer and publicly disclose your personal information
(1) Entrusted processing
Certain specific modules or functions in this business function are provided by external suppliers. For example, we may engage service providers to assist us in providing customer support. We will sign strict confidentiality agreements with the companies, organizations and individuals we entrust to process personal information, requiring them to process personal information in accordance with our requirements, this personal information protection policy and any other relevant confidentiality and security measures.
(2) Sharing
We will not share your personal information with any company, organization or individual outside our company unless we obtain your explicit consent. Currently, we will ask you for your express consent to share personal information in the following circumstances:
We will integrate the third-party SDK, as follows:
| Click to view third-party privacy policies NSDK service | Bundle name | Specific Functions | Acquire Permission | Involving personal information | Privacy Policy |
|---|---|---|---|---|---|
| uni-app(5+、web2app) | io.dcloud | Base module | "android.permission.INTERNET android.permission.ACCESS_NETWORK_STATE android.permission.WRITE_EXTERNAL_STORAGE android.permission.READ_EXTERNAL_STORAG android.permission.READ_PHONE_STATE" | Personal files stored, device information (IMEI, ANDROIDID, VNet ID, IMSI), network information | Click to view third-party privacy policies |
| Ali weexSDK | com.taobao | The default integration of uni app basic modules is used to render the nvue page engine of uni app | "android.permission.WRITE_EXTERNAL_STORAGE android.permission.READ_EXTERNAL_STORAG" | Personal files stored | Click to view third-party privacy policies |
| Fresco | com.facebook.fresco | Used for loading images on nvue pages | "android.permission.WRITE_EXTERNAL_STORAGE android.permission.READ_EXTERNAL_STORAG" | Personal files stored | Click to view third-party privacy policies |
| glide | com.bumptech.glide | Used for image preview purposes | "android.permission.WRITE_EXTERNAL_STORAGE android.permission.READ_EXTERNAL_STORAG" | Personal files stored | Click to view third-party privacy policies |
| gif-drawable | pl.droidsonroids.gif | Load GIF image | "android.permission.WRITE_EXTERNAL_STORAGE android.permission.READ_EXTERNAL_STORAG" | Files stored | Click to view third-party privacy policies |
| fastjson | com.alibaba.fastjson | JSON parsing | None | None | Click to view third-party privacy policies |
| MSA OAID | com.bun.miitmdid、com.zui.opendeviceidlibrary、com.netease.nis、com.samsung.android、com.huawei.hms | Get oaid | None | Equipment information | Click to view third-party privacy policies |
Our products are developed based on DCloud uni-app(5+ App/Wap2App). During application operation, your device unique identification number (IMEI/android ID/DEVICE_ID/IDFA, SIM card IMSI information, OAID) needs to be collected to provide statistical analysis services. And through application startup data and exception error log analysis to improve performance and user experience, to provide better services for users. For details, please visit the DCloud User Terms of Service. (DCloud user hyperlinked to terms of service: https://ask.dcloud.net.cn/protocol.html).
We may share your personal information externally in accordance with laws and regulations, or in accordance with the mandatory requirements of government authorities.
(3) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
a) Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
b) When a merger, acquisition or bankruptcy liquidation is involved, if personal information transfer is involved, we will require the new company or organization that holds your personal information to continue to be bound by this personal information protection policy, otherwise we will require the company to continue to be bound by this personal information protection policy. , the organization will seek your authorization and consent again.
(4) Public disclosure
We will only publicly disclose your personal information under the following circumstances:
a) After obtaining your explicit consent;
b) Disclosure based on law: We may publicly disclose your personal information when required by law, legal proceedings, litigation or mandatory requirements from government authorities.
4. You have the right to cancel your account
Before canceling your account, it means that you have agreed and accepted the "Service Agreement" and registered a Philips Heat Pump Service account. Apply through customer service or the app. Once the account is canceled, it cannot be restored. (The Android APP logout path is: "My->Account Security->Cancel Account". For more details, please refer to the [User Cancellation Agreement]. We will reply to you as soon as possible within 15 working days after applying for cancellation and verifying it via SMS.
Purposes and legal basis for processing personal data
The purposes for which we process your information are as follows:
· To provide you with services: We process your account and profile data, device information, usage data, location information and smart device-related information to provide the products and services you request or purchase. The legal basis for this processing is the performance of our contract with you in accordance with our terms of use.
· Improve our services: We process your device information, usage data, location information and smart device-related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and Prevent and track fraud or inappropriate use. The legal basis for this processing is the performance of our contract with you in accordance with our terms of use.
· Non-marketing communications: We process your personal data for the purpose of sending you important information about our services, changes to our terms/conditions and policies and/or other administrative information. Due to the importance of this information, you may not be able to opt out of receiving such emails. The legal basis for this processing is the performance of our contract with you in accordance with our terms of use.
· Marketing communications: We may process your personal data to provide you with marketing and promotional materials related to our products and services. In the cases described above, each email we send you will contain instructions allowing you to opt out of receiving such emails. The legal basis for such processing is your consent. Additionally, if you agree to participate in our sweepstakes, contests or other promotions, we may use your personal data to administer such activities.
· Compliance: We will process your personal data as we deem necessary or appropriate:
(a) Comply with applicable laws and regulations;
(b) comply with legal process;
(c) respond to requests from public bodies and government authorities;
(d) fulfill our terms and conditions;
(e) protect our operations, business and systems;
(f) protect our and/or other users’ rights, privacy, safety or property, including you;
(g) pursue available remedies or limit the damages we may be required to provide.
If there are any changes in the purposes for which your personal data is processed, we will notify you of such changes via email and/or a prominent notice on our website and inform you of the choices you have regarding your personal data.
Who do we share your personal data with?
Philips Heat Pump Service only shares your personal data in ways that are known to you. We may share your personal data with the following parties:
· Disclose your personal data to third party service providers who provide certain business-related services to us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services and and other similar services to ensure that they can provide services to us.
· Disclose your personal data to customers and other business partners who directly or indirectly provide you with the smart devices and/or networks and systems you use to access and use our website and services.
· To affiliates in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or a portion of our business, assets or stock (including, without limitation, the foregoing in connection with any bankruptcy or similar proceeding) or other third parties to disclose your personal data. In such event, you will receive clear notice via email and/or on our website of the change of ownership, incompatible new uses of your personal data, and your choices regarding your personal data.
· As we deem necessary or appropriate:
(a) Comply with applicable laws and regulations;
(b) comply with legal process;
(c) respond to requests from public agencies and governmental authorities, including those outside your country of residence;
(d) fulfill our terms and conditions;
(e) protect our operations, business and systems;
(f) protect our and/or other users’ rights, privacy, safety or property, including you;
(g) pursue available remedies or limit the damages we may be required to provide.
· Disclose your personal data to our subsidiaries or affiliates for the purpose of conducting regular business activities.
· In addition to the third parties mentioned above, we will only disclose your personal data to other third parties with your consent.
International Transfers of Collected Information
To facilitate our operations, we may transfer, store and process your personal data in jurisdictions other than where you reside. These countries may have different data protection laws. In such cases, we will ensure that your information is fully protected by:
· Agreements concluded under EU Standard Contractual Clauses approved under Article 46 of the GDPR.
If you would like to know more about our security measures, you can contact us directly through this policy.
safety measures
We maintain commercially reasonable physical, administrative and technical safeguards to maintain the integrity and security of your personal data. Philips Heat Pump Service provides a variety of security strategies to effectively ensure the data security of users and devices. In terms of device access, we use Philips Heat Pump Service's proprietary algorithm to ensure data isolation, access authentication and authorization applications. In terms of data communication, communication using security algorithms and transport encryption protocols as well as commercial-grade information encrypted transmission based on dynamic keys is supported. In terms of data processing, strict data filtering and verification and a complete data review process are adopted. In terms of data storage, all confidential information of users will be securely encrypted for storage.
Data retention period
We will process your personal data for the minimum period necessary to achieve the purposes stated in this policy, unless a longer retention period is required under specific legal requirements. We will determine the appropriate retention period based on the amount, nature and sensitivity of the personal data, and after the retention period, we will destroy your personal data. If we are unable to destroy the data for technical reasons, we will take appropriate steps to prevent further use of your personal data.
Statement regarding policy changes
We may update this policy as our information practices change. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on this Site before the changes take effect. We recommend that you periodically visit this page to obtain the latest information about our privacy practices.
How to contact us
If you have any questions, comments or suggestions about this policy or matters related to your personal information, please contact us by email at iot@aquashield-ips.com.
We may first ask to verify your identity to ensure the security of your personal information. Under normal circumstances, we will respond within thirty days. In principle, we do not charge any fees for reasonable requests; for requests that exceed reasonable limits, we may charge a certain fee at our discretion; for requests that may cause risks and harm to other people's information security or legitimate rights and interests, violate laws, regulations, or public Security requests will be denied.
Revision date：2024年03月18日